Tablet Command Privacy Policy

Last Revised: September 18, 2024

Introduction

Tablet Command, Inc. (“we,” “us,” or “our”) strives to build and maintain a relationship of trust with visitors to our website and users of our services. This Privacy Policy describes the information we collect and how we use and disclose that information in connection with your use of our website(s) and our services including our mobile application(s). It also applies to information we collect from you or from third parties beyond use of the website(s) or services, such as if you call us and provide information or if we acquire contact information from a third-party source.

Please review this Privacy Policy carefully before using our website(s) or our services. By accessing or using our website(s) or services, you agree to our use of your information consistent with this Privacy Policy.

This Privacy Policy does not apply to our collection, use, or disclosure of information relating to employees, independent contractors, job applicants, or the beneficiaries or dependents of any of the foregoing categories of people.

Processing on Behalf of our Customers

This Privacy Policy also does not apply to our collection, use, or disclosure of information in the course of performing services on behalf of our customers. When acting as a data processor for customers, our collection, use, or disclosure of information on their behalf is governed by our agreement with them and, as applicable, their privacy policies. If you have any questions regarding our data processing on behalf of a customer, please direct your question to the applicable customer. If you are a customer and have questions regarding our data processing on your behalf, please consult our End User Software License Agreement or other agreement between us.

What information Tablet Command, Inc. collects

We may collect three types of information: “personally identifiable information”; “device information” about the device you are using to access our site or use our service(s); and “anonymized information.”
Personally identifiable information is any piece of information that identifies, relates to, describes, or is reasonably capable of being associated or linked to you. We collect the following types of personally identifiable information:

• Unique Identifiers such as name, governmental ID number;
• Contact Information such as mailing address, billing address, email address, phone number;
• Commercial Information such as inquiries about or purchases of our products and services;
• If allowed by user and device operating system, device GPS coordinates may be shared with other authorized members within your customer account and if determined by hosting agency may be shared with other Tablet Command customer.
• Internet and Network Information such as IP address, device ID, browsing/search history, browser type, device type and settings;
• Audio/Visual Information such as images, call recordings, video or audio testimonials;
• Professional Information such as employer, job title, professional credentials and certifications;
• Inferences drawn from the above categories of Personal Information that relate to your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes (e.g., consumer response models, propensity to purchase models).

Device information is information about the device and its attributes (such as information about how your browser is configured, whether your device has enabled cookies, its Flash settings, the device’s identification number and other characteristics about the device). When device information is reasonably capable of being linked or associated with an identifiable person, it will be treated as personally identifiable information under the category of “Internet and Network information” above. We use device information for purposes such as enhancing the user experience and fraud prevention.

Anonymized information is information about users (such as frequency of visits to the website, website pages most frequently accessed, browser type) that is not reasonably capable of being linked or associated with an identifiable person. Anonymized information also may include pages visited along with any navigation and in-page interactions used during each visit. In-page interactions potentially monitored include: clicks and selections, mouse movement, page scrolling, and form fields focused on (specific keystrokes entered into each field are not collected). If you arrive at our website(s) via an advertisement (e.g., banner ad), we may collect information regarding the advertisement with which you interacted and your interactions (e.g., item clicked, date, and time).

We also collect information about businesses, non-profits, governmental units, and other legal entities. This information is generally not considered personally identifiable information because it relates to a legal entity rather than a natural person.

Communication Recordings

We may record calls and retain the content of emails, chat conversations, or other written/electronic communications between you and us. By communicating with us, you explicitly consent to our recording and retention of communications.

Cookies and Analytics

We use cookies on our website(s). A “browser” or “HTTP” cookie is a unique text file that may be used for data analysis, and enables a web site to tailor information presented to a user based on a user’s browsing program. We may use browser cookies to personalize a user’s pages at the website(s), to remember a user when the user registers for products or services, for fraud prevention, or to track visits to the website(s). If you do not want us or our partners to deploy browser cookies in your browser when you visit the website(s), you may set the browser to reject cookies or to notify you when a website tries to place cookies in the browser program. You may also decline cookies in our cookie notice pop-up when you first visit the website(s) which will prevent placement of any cookies except a single cookie to identify that you do not want cookies placed in your browser program. Rejecting cookies may affect your ability to use some of the products, features, functions, or services on the website(s).

• If you would like to opt-out of Google Analytics, Google has developed a tool that works with major internet browsers to permit you to opt-out. For more information and install their opt-out tool please visit: http://tools.google.com/dlpage/gaoptout.
• More information about HubSpot’s privacy policies can be found at http://legal.hubspot.com/privacy-policy
• Tablet Command Mobile Application(s) use the App Center Analytics service provided by Microsoft.. For more information, see https://learn.microsoft.com/en-us/appcenter/gdpr/faq
• We also use Hotjar for analysis of how users interact with our website(s). Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like) and this enables us to build and maintain our website(s) with user feedback. This may also include recording user interactions with our website(s). Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, location (country only), and the preferred language used to display our website(s). Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site. By using our website(s), you consent to our use of the Hotjar software, including recording of your interactions with our website(s). If you do not consent to use of the Hotjar software, you must not use our website(s).

Log files

Our services may automatically log device or anonymized information, such as a user’s IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer the website.

DATA RETENTION

We will retain information you provide to us for as long as you have a prospective or actual relationship with us and for a reasonable time thereafter. We generally will retain other information for up to 36 months, but may make exceptions based on business need as determined by us in our sole discretion. We may store anonymized information indefinitely. If you would like us to delete personally identifiable information that you have provided via our mobile application(s), please contact us at support@tabletcommand.com. We will evaluate your request and may, in our sole discretion, grant or deny it in full or in part.

SECURITY

We are concerned about safeguarding your personally identifiable information and have implemented reasonable physical, electronic, and procedural safeguards to protect against unauthorized or unlawful access to or disclosure of personally identifiable information. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

How Tablet Command, Inc. uses the personally identifiable information collected

We use personally identifiable information in connection with our business operations, including:

• Provide the website(s) and services;
• Account creation, fulfillment, servicing and customer support: such as to create user accounts, provide products or services, keep customers and users informed about the status of products and services, respond to questions and address customer and user concerns, and deliver updates, upgrades, and product improvement information;
• Marketing and market research: such as to send communications and offers and place advertisements for our products and services, including offers based on interests and organizational characteristics, perform analytics for market research, trend analysis, customer satisfaction analysis, and financial analysis;
• Other company communications: such as to provide individuals and organizations with information that may be of interest such as company newsletters, announcements, reminders, and service bulletins;
• Website(s) and services use and analytics: such as to provide you with access to and use of our website(s) and services, and to analyze use of our website(s) and services including through use of third-party web analytics services which may utilize automated technologies to collect data (such as device information or anonymized information);
• Eligibility and pricing: such as to determine if individuals and organizations are eligible for certain products, services, or offers and the pricing related to such products, services, or offers;
  Product research: such as to conduct research and analysis for maintaining, protecting, and developing our products and services, increase and maintain the effectiveness of our products and services, and prevent misuse;
• Business operations: such as to evaluate, develop, and improve business operations, products and services offered, and perform business administration and other normal business activities;
  Compliance: such as to comply with applicable legal requirements, government requests, industry standards, contractual obligations, or our policies, and take actions that we deem necessary to preserve and enforce our rights or the rights of others; and
• Information security and fraud prevention: such as to operate information security and anti-fraud programs.
  

   

DISCLOSURE OF INFORMATION

• Provision of our website(s) and services;
• Facilitating marketing, non-marketing, and internal communications;
• Marketing design, development, and management;
• Business analytics (both marketing and non-marketing related);
• Project management and collaboration;
• Product research and development;
• IT and network administration such as data storage and management, website hosting, data security, and mobile application development;
• Identity verification;
• Location verification;
• Payment processing;
• Professional services such as legal and accounting;
• Obtaining legal and public records;
• Collection of accounts; and
• Day-to-day business operations such as courier services, facilities management, electronic signatures, and document destruction.

We provide our Service Providers with the information necessary for them to perform their services on our behalf. Each Service Provider is expected to use reasonable security measures appropriate to the nature of the information that they process on our behalf. Service Providers are prohibited from using personally identifiable information that we provide to them for any purpose other than providing their services on our behalf or as expressly permitted by us.

On behalf of our customers and with their permission, we also make information, potentially including personally identifiable information, available to third parties as part of feature integrations.

We may share or transfer your information to a third party should we ever file for bankruptcy or in the event of a sale, merger or acquisition of some or all of our assets.

We also cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose your information to government and law enforcement officials or private parties if, in our sole discretion, we believe it is necessary or appropriate to respond to legal requests (subpoenas, court orders, civil investigative demands, etc.), to protect the safety, property, or rights of ourselves, consumers, or any other third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with law.

We do not sell personally identifiable information to third parties. We also do not share personally identifiable information with third parties for their own direct marketing purposes.

CHILDREN’S PRIVACY

Our website(s) and services are not intended for children under the age of 18 and we do not knowingly collect personally identifiable information from children under the age of 18. If we become aware that we have inadvertently received personally identifiable information from children under the age of 18, we will delete such personally identifiable information from our records.

CALIFORNIA “DO NOT TRACK” DISCLOSURE

“Do Not Track” is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our website(s) and services do not respond to “Do Not Track” signals.

UPDATES

We may change this Privacy Policy from time to time, in our sole discretion. We encourage you to frequently check this page for any changes to this Privacy Policy. Your continued use of this website(s) or the services after any change in this Privacy Policy will constitute your acceptance of such change. We will notify you in the event of any material changes to our Privacy Policy such as by a banner or other prominent notice on the website(s) or by email.

OTHER WEBSITES

Please be aware that third-party websites accessible through our website(s) or services, including social media websites available through buttons or widgets on our website(s), have their own privacy and data collection policies and practices. We are not responsible for any actions, content, or privacy policies of such third parties. You should reach the applicable privacy policies of those third parties before providing information to them.

CONTACT US

If you have comments or questions about this Privacy Policy , please contact: support@tabletcommand.com


Tablet Command, Inc.
1212 Broadway Plaza
Suite 2100
Walnut Creek, CA 94596
phone: 415-625-0186