Absolutely. We offer three levels of enterprise service. All three levels are based on the stand-alone Tablet Command app and include the app’s core features. Each level includes access to a shared web portal, Real Time Sync (RTS), device-based AVL and access to Esri map resources via ArcGIS Online. The top two tiers—”TC Pro” and “TC Pro with Status”—include CAD integration. The base tier—”TC Basic”—does not include CAD integration.
Real Time Sync is a collaboration feature that allows any member of a department to see in real time what the incident commander is doing on an incident. Every assignment or checklist item, every note or map annotation will be visible from all the other iPads in the department in real time.
Device based AVL uses location from a tablet or a phone to visualize units on all the map views in Tablet Command products. Tablet Command also supports location back into CAD from tablets in TC Status accounts where the CAD integration supports AVL back to CAD.
Tablet Command supports any iPad that can run the latest iOS version and the previous two. However the iPad should be cellular capable and we strongly recommend an iPad Pro for size, performance and future feature proofing.
Yes! We offer ‘TC Mobile’ for iPhone and Android. This app requires a Tablet Command Enterprise integration and either TC Pro or TC Mobile user credentials.
For the full functionality of Tablet Command a WiFi + Cellular tablet is required because they have GPS built in so you will have accurate location of your tablet on the map which is required for navigation and locating the user on the map properly. The tablet does not need to have activated cellular service if there is an alternative form of connectivity like an AVL Modem or constant access to WiFi.
For best operational performance, we recommend the iPad Pro, wifi + cellular. However, Tablet Command can run on any iPad running the last three versions of iOS.
No. The benefit of the cellular capable tablet is the GPS location. You do not need to turn on or pay for cellular service to enjoy this hardware benefit. You may want or need cellular service in order to support the Enterprise functionality of Tablet Command.
There are a multitude of rugged military style cases on the market for the iPad, the iPad Air and iPad mini. We have found the Otterbox “Defender” to be a reliable case and have seen many deployments succeed. We have tested the Defender case while using Tablet Command under a constant amount of water dripping onto the iPad with no problems. We have also drop tested the iPad with Defender case at 5 feet multiple times and have never had an issue.
Tablet Command is very stable but if it were to crash during an operation you can re-open the app and the incident will load right where you left off. Tablet Command constantly writes the data to its secure data file on the iPad. As soon as you make a change in Tablet Command, the change is instantly saved.